Survey Reveals A Third of U.S. Homeowners Experienced A Utility Interruption During The COVID-19 Pandemic As 19.5 Million Americans Plan Digging Projects This Spring

WASHINGTON, March 31, 2021 /PRNewswire/ — In observance of National Safe Digging Month in April, Common Ground Alliance (CGA), the national nonprofit trade association dedicated to protecting underground utility lines, people who dig near them and their communities, today announced results from a recent national survey. The results revealed that a third of U.S. homeowners (33%) reported experiencing a utility service interruption during the COVID-19 pandemic. Additionally, of the 19.5 million U.S. homeowners who plan to dig this year for projects like gardening, building a fence or deck, installing a mailbox and more, nearly two in five (37%) will put themselves and their communities at risk by digging without contacting 811 beforehand to learn the approximate location of underground utilities.

Digging without knowing the approximate location of underground utilities can result in serious injuries, inconvenient service disruptions and costly repairs when gas, electric, communications, water and sewer lines are damaged. Making a free call to 811 before digging will help homeowners maintain essential utility service for themselves and neighbors and keep communities safe, by reducing the likelihood of accidentally digging into buried utility lines.

“The survey shows that experiencing utility interruptions has been a fairly common occurrence for Americans during the COVID-19 pandemic. There is no question that access to essential utility services is important to communities across the country. Given the current environment, disruptions to internet and phone services are particularly problematic, especially with so many people relying on these services more than ever to complete work, school and so much more,” said Sarah Magruder Lyle, President & CEO of CGA. “The survey also showed that millions of homeowners are using their extra time at home to complete projects that require digging, so it’s of the utmost importance that homeowners make a free call to 811 prior to digging. Doing so will help keep communities safe and connected to the critical utility services we all rely on every day.”

The national public opinion survey of homeowners conducted in late February by CGA also revealed that one in five American homeowners (20%) have been more likely to do a DIY home improvement involving digging since the pandemic began – particularly gardening projects: 56% of homeowners who are planning to plant a tree or shrub this year said they were more likely to dig during the pandemic. The most popular planned projects cited among surveyed homeowners who plan to dig include:

  • Planting a tree or shrub: 62%
  • Building a fence: 37%
  • Building a deck or patio: 32%
  • Installing a mailbox: 20%
  • Installing a pool: 6%
  • Something else: 26%

“Staying connected has never been more important, and 811 plays a crucial role in maintaining utility service,” said Kevin Service, Senior Vice President at Verizon and CGA Board Member. “With millions of Americans working from home, students using e-learning platforms for daily education, and many of us using video calls and internet chats to replace our usual in-person visits and meetings, it is critical that we all work together to ensure that telecommunications and other essential utility services aren’t interrupted. Contacting 811 before digging is one important step that we all need to take to keep our communities safe and connected through this pandemic – and once we are on the other side of it.”

As part of National Safe Digging Month, CGA encourages homeowners to take the following steps when planning a digging project this spring:

  • Always call 811 a few days before digging, regardless of the depth or familiarity with the property.
  • Plan ahead. Call on Monday or Tuesday for work planned for an upcoming weekend, providing ample time for the approximate location of lines to be marked.
  • Confirm that all lines have been marked.
  • Consider moving the location of your project if it is near utility line markings.
  • If a contractor has been hired, confirm that the contractor has called 811. Don’t allow work to begin if the lines aren’t marked.
  • Visit for complete info.

Everyone who calls 811 a few days before digging is connected to a local one call notification center that will take the caller’s information and communicate it to local utility companies. Professional locators will then visit the dig site to mark the approximate location of underground utility lines with spray paint, flags or both. Once a site has been accurately marked, it is safe to begin digging around the marked areas.

About CGA
CGA is a member-driven association of nearly 1,700 individuals, organizations and sponsors in every facet of the underground utility industry. Established in 2000, CGA is committed to saving lives and preventing damage to North American underground infrastructure by promoting effective damage prevention practices. CGA has established itself as the preeminent source of damage prevention data and information in an effort to reduce damages to underground facilities in North America through shared responsibility among all stakeholders. For more information, visit CGA on the web at

About the study
SSRS conducted a national omnibus phone study between Feb. 23-28, 2021, on behalf of CGA. A total of 720 American homeowners ages 18+ were asked for their opinions on home and property improvement project topics. The survey had a margin of error of +/- 3.65 at the 95% confidence level.

Media Contact
Kelly Cahill

SOURCE Common Ground Alliance

Related Links